I have sorted it myself with the nice lady at the coquetvale hotel. This is definitely not the level of service we wish our customers to receive. Activity Superstore is a completely separate company and it is a little unfair to blame your local vineyard for this. ACTIVITY SUPERSTORE then refused to issue any other voucher or alternative to meet the orginal purchase value of the 'experience'. Problems with Activity Superstore gift voucher - big problems! The café is an independent one in an old building with a very friendly atmosphere and the two ladies… A … Thanks for providing your review. How can you explain that choice of 4 starters, 6 mains (of which 3 was pasta and 3 pizza) and 4 sweets. I have had such a terrible experience with this company I needed to tell others exactly what they do. The truth of the matter is that I could only do the experience 300 miles… I can see that we have already replied via Trust Pilot, however I have copied our reply below also; I am sorry to hear that your tour has been cancelled due to COVID-19. I would like full refund please so I can buy my dad a different birthday gift. Unhelpful and inflexible OH MY GOD ITS A HARD JOB TO BOOK ANYTHING. " Add-on lunch options are available after reserving your tour. 111 Reviews . Read Full Review, Hi There, • The Graduate scheme has allowed me to spend time in different departments which resulted in learning about the structure of the company from different perspectives and gaining lots of knowledge. Please check the location of activities before buying a voucher for someone!!! All content is posted anonymously by employees working at Activity Superstore. Read Full Review, Hi, We're not all into comedy nights out, very limited spa treatments etc. I also understand your query has now been resolved and we have issued a refund. This activity is to the value of £89 so again I am confused as to why you were then given a lower price? We are very pleased to be able to inform our customers that we are back in the office and are assisting with bookings and questions promptly. 270 Reviews . Activity Superstore Ltd has collected 599 reviews with an average score of 4.03. Experience Days make great gift ideas! I had a long wait before driving Due to a problem with one of the cars but the staff we’re really helpful and gave us a free photo which was a great momento. We do advertise that some hotels have restrictions/supplements in place. That being said, thank you for your feedback as we are always looking for ways to improve and take on-board all criticism to help us grow. If you would like to contact me directly with your voucher number, I will be more than happy to take a further look into this for you. Their response was that they were not taking booking due to COVID19 (I was OK with that) "Currently the hotel is still closed and all the staff on Furloughed. (1 review written), I was bought this as a gift for Xmas. Or are you saying we should ask our freind’s to go through ten months of bank statements just so we can redeem a voucher? by We are planning the best date to re-open our hotel to make sure we are following all… Kind Regards, I tried to book the experience only to be told by the race track that activity superstore over sell their products. Kind Regards, 1 review for Activity Superstore, 1.0 stars: 'Absolutely awful! We remain the leading gift experience provider in retail year on year, due to our quality control and customer service, and work alongside many high street stores providing their gift experience range. Do you agree with Activity Superstore’s 4-star rating? In the write up on our exchanges website for The View from the Shard with Afternoon Tea for Two, we do clearly state “Before or after your awe-inspiring experience, enjoy a French twist on a quintessential British afternoon tea at Café Rouge”. I'm now trying to get my money back from Debenhams 3 years ago A complete lack of customer care. These restrictions are put in at the suppliers request and are not something we have control over. I purchased the wrong gift in error and was refunded immediately. Thanks for writing a review. Please kindly contact me directly with your voucher details and what you received and I will gladly look into this further for you. I never did receive the voucher I paid for. Written on: 23/07/2020 1968Bartlett (1 review written), by 12 Reviews . MIKEBUT (1 review written), My wife and I, and two friends, went to SALFORD HALL HOTEL (a Best Western venue) for joint "Afternoon Tea For Two" gift vouchers. Thank you for taking the time to leave your feedback. Read Full Review, Hi there, What a con. There was hardly any choice of activities in London or Surrey. Consumer reviews about Activity Superstore: Tasha3. Pros. Seriously advise anyone reading this to give this company, who treats their ‘customers’ like this, a very wide bearth! Chose a 'Country House Hotel' in the west… Reviews and experiences from TopCashback members who have shopped with Activity Superstore. Reviews activitysuperstore.com. • Flexible with regards to the hours and / or personal circumstances • Fun and friendly working environment with approachable departments! Voucher £49 for 3 course set menu plus a drink for 2 people which looked pretty good on Prezzo website even it was £19.95 each totalling lees than our voucher. Activity Superstore Reviews. The service in the smart dining room was excellent, the staff embodying that combination of informal courtesy and efficiency that is the hallmark of good hospitality. A free inside look at company reviews and salaries posted anonymously by employees. Activity Superstore. Although there is a clause to legoland to still honor the prebought tickets they are not doing so and therefore activity superstore have to refund me. The scratch off panel did not clearly show the numbers and I subsequently found out this is no longer required as validation because of this problem. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. However we do advertise that this is a set three course menu. Contact Us. Thanks for your feedback about your Two Night and Tea package. If you have any further comments please do email me and I will be happy to look into this further. From 390 reviews. I have also emailed you and spoke. Holly Activity Superstore is an online site that collates a large variety of activities that are available for their customers, with a detailed description and prices. Look forward to hearing from you. Read Full Review, Hi, Activity Superstore, " We do not have the facilities to change the exchangeable value of the voucher, therefore this would still be £89.00. Activity Superstore Ltd. Bought a voucher for Cafe Rouge for my mum last Christmas, she's tried to validate it but it needs purchasers receipt or bank statement to prove validity?! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Activity Superstore Customer Service. It seems they are not available for the voucher we have and we have to have a day out or other 'adventure'. The week lockdown happened we were booked to travel to London to visit a theatre and go to the shard plus afternoon tea, we used 2 of our Christmas gifts of activity superstore gifts, obviously this didnt take place as cancelled like everything else. Activity Superstore, Written on: 16/05/2019 I look forward to hearing from you to be able to get to the bottom of this. If we can't use the voucher for the year it was intended then, a refund is a reasonable request - whatever the reason Covid or otherwise. Read More, " Had so much fun - would definitely love to do it again! The hospitality team have kept telling me they would get activity superstore to phone to to which they didn't. However, we do have a dedicated sales team who constantly bring on board new suppliers. Read More, by I can't see why you can't offer a refund just because the voucher was 'activated'. (1 review written), Just wanted to say a huge thank you to the customer service team who were more than helpful with my booking, especially the person I dealt with… 270 reviews This 5-hour, private custom tour features 3 to 4 winery visits, luxury Sedan, tasting room recommendations, and an experienced personal Wine Trail guide. Realistically, it is pretty important to consider investing in customized gifts.A gift is an art, and it needs a lot of practice, and there are certainly no rules or regulations guiding it, nevertheless; it is of utmost importance that you select gifts that are suitable for the people and occasion you have in mind. Kind Regards, There are 464 customers that Activity Superstore Ltd, rating them as excellent. Silly me, I though that when the web site said you can exchange vouchers for another… sarahstokes Since you act like a fussy and inconsiderate child maybe you should stay at home and do your country a favor. Read Full Review, Hi there, 8 September 2010 at 8:06PM edited 30 November -1 at 12:00AM in Consumer Rights. Locations. by They would rather fill their venues in the week with voucher people. No restrictions on the menu. " They don't deserve 1 star but had to put something.Please don't waste your time or money with this company! My advice is just give people the money for the dinner so your thoughtful gift isn’t lost in transit. Never have the problem with RedLetterDays or similar. I am sorry to hear of the difficulty you have had trying to exchange. Click for over 1000 gift experiences for men, women, boys, girls and big kids. MickandAnneMac (1 review written), by Glassdoor gives you an inside look at what it's like to work at Activity Superstore, including salaries, reviews, office photos, and more. Grab the chance for a huge saving before it's gone. good, easy to book and turned up on time. There was no support all I kept getting offered was a refund. If you would like any help with your booking, please feel free to email me with your voucher number. Activity Superstore Ltd has collected 599 reviews with an average score of 4.03. Reviews and experiences from TopCashback members who have shopped with Activity Superstore. Thanks for your review. Larochelle44 Following a call to one off your sales people this was sorted out without any problems and the gift packages arrived next day. I can see that you have also written a review on another review platform, so I will copy my reply here also. I am also very concerned to hear that you have been unhappy with the customer service team. Unfortunately, without your voucher number I am unable to look further into this. Read Full Review, Hello Manufacturers and retailers understandably want to make their products stand out, so they try their best to make the product look absolutely perfect. (Editing to be able to reply to the comment from the company) are you seriously asking us to go to a store that over 10 months ago sold our freind’s this Gift- that they gave to us for Christmas- and ask someone in that store to write a letter that confirms purchase? Best idea for a memorable stag weekend. Since you act like a fussy and inconsiderate child maybe you should stay at home and do your country a favor. After a bit of investigation we called the tour company and were told we'd been given the wrong start time. I've done the beer tasting & meal & 3 course meal with prosecco. I'd like to know a little more about your situation. No apologies for false information! ... Activity Superstore Reviews 1,444 • … AlisonHigginson Activity Superstore refused to refund me and told me to choose another experience instead. Not what was specified at all! by The offer is certainly of lesser than value than the voucher especially as Prezzos extensive set menu has a choice of 7 starters, 10 mains including a chicken dish and a sea bass dishes and 5 sweets for a fixed price of £19.95 each. Activity Superstore, Hi, the problem is it is just so hard to find anything without any restrictions. Would definitely go there again… We had hoped to use it to buy some pet photo cushions or a beer gift pack which are listed on the website. (British Airways and every other holiday company have refunded clients who could not travel due to covid, what's wrong with your company doing this?). Activity Superstore, Written on: 10/09/2019 Read All Activity Superstore Ltd Reviews Anonymous ABSOLUTELY DISGUSTING!! Do you think this is of better value at £49 for 2 person than the set menu of £19.95 totalling £39.90. I will post my reply here also. 1983Lewis (1 review written), I would of them ZERO stars if I could absolutely ridiculous email after email passing me off to other people, not responding telling me false information. I am sorry that you found your options to be limited. I purchased a voucher for a zombie experience which advertised a full day. Having looked into this, I can see that £29 was spent on your gift, not the £34 that comes up with your scan. In certain situations we refund the customer, which I can see we have done for you. Dear Toni Thank you for your review. Whilst we are not offering refunds on activated vouchers due to COVID-19, we are honouring vouchers and extending them where necessary if you are unable to book before your expiry date due to venues still being closed. If you wish to discuss this further, please do get in touch with your voucher number and I will arrange for a supervisor to contact you. Read Full Review, Hi there, ActivityTracker will keep track of your steps, distance, daily active calorie burn, and active time just by carrying your phone around, which you already do. Disappointing… (1 review written), We were given a meet time for our cheese trawl and arrived 15 minutes before hand as advised. We can't do this as the activity is for my dad, who is elderly and not interested in other activities on offer. Lawson98 (1 review written), by Our first step is to give you a quick guide on how Activity Superstore stacks up against the competition. To calculate the top 5's we take the following factors into account: Latest Reviews in Experience Days and Events, Latest items in Experience Days and Events, “They have made up lots of excuses not to process the...”, “Don't buy these. by The company make money on people giving up using their vouchers. The other activities were either unavailable, geographically too distant or simply unsuitable. Thank you for taking time to write a review. I do apologise, however we would only be able to exchange your gift up the value that was spent on it, unless you wanted to pay more to exchange to a more expensive gift, in which case you would need to pay the difference in cost. Holly If you would like to contact me with your voucher, preferred venues and dates and I will help further. Didn't realise that the girls had brought it at the beginning of December so on the 4th when noticing I rang Activity and asked to extend the expiry date which they said I could have a six month extension but at … " Avoid this company like the plague… In regards to the hotel you chose, I am so sorry to hear of your disappointment. Voice your opinion today and hear what 1122 customers have already said. (1 review written), We had a lovely and truly scrumptious afternoon tea for two at the Cherry Leaf in Norwich. I am sorry to hear that you are dissatisfied with your experience. Even 2 of the gifts which are on offer entail leaving home. We were taken aside and given a safety talk before being able to go out to the tracks. I have been trying to use the voucher for over a month. I hope you have a lovely experience and this does not deter you from using Activity Superstore again. A day out is a great way to spend time with family and friends, while enjoying all the treasures that the UK has to offer. The Gate Hangs High, Banbury, Oxfordshire. I am sorry to hear of your troubles. Not what was specified at all! A free inside look at company reviews and salaries posted anonymously by employees. 20 minutes later no one had arrived from the tour company. Darwin185 (1 review written), I paid to extend my ticket and exchange it to a lego land ticket. We booked the Eaton Bar in Belgravia. 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